Where it begins
IG originated in the contact centre, being founded in WFO technologies. Therefore, contact centres have been and remain to be a pivotal part of our business and form the cornerstone of our thinking around all technologies.
Contact Centres are a business within a business and you require experts to work within your organisation. Understanding of the roles within a contact centre and the technologies used by those users positions IG Recruit in an excellent position to structure recruitment according to the best needs of the contact centre.
Our clients range from single-site centres with a dozen agents to multi-national, multi-site companies with thousands of contact centre agents. As a result, we are mindful that each company has its own unique identity and complexities. Resourcing a small contact centre is arguably more difficult than a larger one, although the decisions made in a large centre can have astonishing impacts on service delivery and cost.
Our consultants have worked in scores of contact centres across every discipline and will be able to satisfy both candidate and client, by ensuring the correct match, both technically and culturally.
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