Technical Author

CCaaS Product Manager

The Role

The overall Technical Author responsibility will encompass:

· Defining the communication strategy and set up the tooling that will make creation and distribution efficient.

·  Be able to document a range of documents including user guides, SLA’s, service definitions, processes, training documentation, API documents etc.

·  Work alongside designers, product managers, and engineering.

·  Maintain regular communications such as sprint release notes, and ad-hoc short-term project updates

· Create content for Internal and external audiences

· Be comfortable with modern trends such as media content (GIFs, Videos etc) and interactive manuals

· Evaluating effectiveness of your communications and documentation

· Explore new ways of improving communication


Your Experience

• Preferably educated to degree level in computer science / engineering or equivalent 

• 3 years minimum experience in a technical authoring / communications role 


Attributes we're looking for

• Knowledge of or experience with a technical subject such as engineering, computer science, software documentation, technology. 

• Excellent written and verbal communication skills

• Highly self-organised and able to manage and prioritise a significant workload with competing demands

• Able to communicate with a wide range of personas, with the ability to tailor the communication style to be appropriate to the audience

• Must be able to think creatively to overcome issues and problem solve in a systematic way

• Able to influence people, obtain buy-in and drive projects through

• Continuous learning and the desire to seek is a must

• User-Centric Attitude

• Used to working in a fast-paced environment

• Desirable: Basic understanding of HTML and CSS, experience writing in web-based products

• Experience with the Docs as Code approach is advantageous. 


What we Offer


·         Flexible working – Epsom Office, Customer sites and Home

·         Competitive Salary

·         Holiday 25 days, + Bank Holidays 

·         Private Health cover 

·         Pension  

·         Super perks through perk box

Luke was a pleasure to work with. He always made sure I was comfortable and pushed for nothing but the best throughout my entire hiring process. Thanks Luke!
Account Executive
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