Technical Product Manager

CCaaS Product Manager

The Role

The overall Technical Product Manager responsibility will encompass:

• Own and develop the APIs, integrations and data analytics products

• Explore, identify, evaluate and integrate with 3rd party tools, services and partners to maximise the impact of your products

• Define, maintain and own the APIs, integrations and data analytics roadmap and backlog

• Ensure that user stories and prioritization is aligned to larger strategic objectives

• Stakeholder Management and clear communication of roadmap and releases

• Establish a clear view of customer and partner needs, simplifying complex issues and developing appropriate solutions for their needs

• Work directly with co-located developers to deliver your roadmap

• Explore new ways of improving existing services and products


Your Experience


• Preferably educated to degree level in computer science / engineering or equivalent 

• 2 years minimum experience in a technical product management role 

• Certified Scrum Product owner CSPO or equivalent would be advantageous


Attributes we're looking for


• A Technical, B2B product management background

• Proven domain expertise and track record of managing product APIs and integrations 

• Strongly driven by data to make business decisions

• Managed design and development team delivery from user story to release

• Experience conducting technical and process analysis – identifying issues and overseeing the ideation of elegant solutions

• Highly self-organised and able to manage and prioritise a significant workload with competing demands

• Able to communicate with a wide range of personas, with the ability to tailor the communication style to be appropriate to the audience

• Must be able to think creatively to overcome issues and problem solve in a systematic way

• Able to influence people, obtain buy-in and drive projects through

• Able to present product information, demonstrations and concepts to a wide range of personas

• Continuous learning and the desire to seek is a must

• User-Centric Attitude

• Ability to understand tech trends, see how they impact our company roadmap, and how they drive innovation.

• Used to working in a fast-paced environment


What we Offer

• Flexible working – Epsom Office, Customer sites and Home

• Competitive Salary 

• Holiday 25 days, + Bank Holidays 

• Private Health cover 

• Pension  

• Super perks through perk box


I recently worked with Rich to secure my new role as Sales Director at a a CCaaS Vendor. Rich was incredibly professional and supportive throughout the process and he always ensured that I was fully prepared for each stage. We spoke regularly and Rich always gave me plenty of his time to talk through various options and strategies. I’d like to thank Rich and the team for all of their help and I’d highly recommend Rich to any candidate or employer.
Sales Director
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