Enterprise Customer Service Operations
Good customer service is critical to business success, ensuring brand loyalty one customer at a time. Enterprise Customer service Operations have been and remain to be a pivotal part of our business.
Contact Centres are a business within a business and you require experts to work within your organisation. Understanding of the roles within a contact centre and the technologies used by those users positions IG Recruit in an excellent position to structure recruitment according to the best needs of the contact centre.
Our clients range from single-site centres with a dozen agents to multi-national, multi-site companies with thousands of contact centre agents.
Recent innovations have focused on automating systems with the use of chat bots and AI but the human element is, indispensable. Which is where we come in, our consultants have worked in scores of contact centres across every discipline and will be able to satisfy both candidate and client, by ensuring the correct match, both technically and culturaly.
Example of previously placed positions:
- Operational Insight & Reporting Manager
- Resource Planning Manager
- Forecasting & Capacity Planning Manager
- Workforce Planning Manager (WFM)
- Capacity Planning Manager
- Customer Service Manager
- Contact Centre Manager
- Workforce Manager
- Real Time Analyst (RTA)